FAQ's
📦 Common Shipping Queries
How long will the delivery take?
⏱️ Delivery usually takes 3–7 working days, depending on your pin code and product availability at the time of order.
Will all the products be shipped out together?
📦 Not necessarily. If your order contains items from different warehouses or with varying availability, they may be shipped separately and could arrive at different times.
What should I do if I miss my delivery?
📦 If you miss your delivery, the delivery partner will usually attempt a few more times. You can also reschedule it using the tracking link provided or reach out to our customer support for assistance.
Can I change my delivery address or mobile number once the order has been placed?
❌ No, changes to the delivery address or mobile number are generally not allowed after the order is confirmed. If needed, you can cancel the order (before it is shipped) and place a new one with the correct details.
Do you deliver everywhere in India?
🚚 We deliver to most locations across India. However, there may be exceptions in certain remote or government-restricted areas where courier services have limited or no access. We’re continuously working to expand our delivery network to cover as many pin codes as possible.
Do you deliver internationally?
No, we currently do not offer international delivery. Orders must have an Indian shipping address, even if they are placed from outside India. However, we are actively working on expanding our services and plan to offer international shipping in the near future.
Are your products genuine?
✅ Yes, all products sold on our platform are 100% original, sourced directly from our brand. Authenticity is our top priority.
The package I received was damaged?
➡️ Please raise a return or refund request immediately through the website within the return window. We’ll assist you in resolving the issue promptly.
Order Cancellation FAQs
Can I cancel my order after placing it?
Yes, you can cancel your order, but only before it has been packed for shipping. Once the packing process begins, cancellation is generally not allowed. To cancel your order promptly, use the ‘My Orders’ section on our website.
How long does it take to receive a refund after cancellation?
Once your cancellation is confirmed, the refund process will be initiated immediately. Typically, refunds take about 5 to 7 working days to reflect in your original payment method, depending on your bank or payment provider’s processing times.
Does HRDYA guarantee a full refund if I cancel my order?
Yes, HRDYA assures a 100% refund if the order is cancelled before it has been shipped. If the cancellation is made after shipping, different policies may apply depending on the return process.
How will I know if my cancellation request is successful?
You will receive a confirmation email and a notification in your account on the website once your cancellation has been successfully processed.
Can I cancel only part of my order if it contains multiple items?
Partial cancellations may be possible depending on the order status and item availability. Please check the ‘My Orders’ section or contact customer support for assistance.
💳 Payment FAQs
What are the various modes of payment available at HRDYA FASHIONS?
We offer multiple convenient payment options including Credit and Debit Cards, UPI (Unified Payments Interface), Net Banking, digital Wallets, and Cash on Delivery (COD) to suit your preference and make your shopping experience smooth and hassle-free.
What does opting for “Cash on Delivery” mean?
Choosing Cash on Delivery means you pay for your order in cash at the time it is delivered to your doorstep, rather than paying online in advance. This option provides extra security and flexibility for customers who prefer to pay after receiving their package.
What should I do if the payment amount was debited from my account but I did not receive an Order ID?
In such cases, please immediately contact our customer care team with your transaction details. We will verify the payment and either confirm your order or initiate a refund if the order was not successfully placed.
For Cash on Delivery orders, can I check the package before making the payment?
Unfortunately, as per courier service guidelines, you must make the payment before opening the package. This policy helps ensure the safety and security of both the delivery personnel and the product.
🔄 Returns & Refunds FAQs
How do I return my product?
Returning a product is easy. Simply go to the ‘My Orders’ section in our website, select the order containing the item you want to return, and click on the ‘Return’ option. Follow the prompts to complete your return request.
What is HRDYA’s returns policy?
Generally, you can return products within 7 to 15 days from the date of delivery, as long as the item is unused, in its original packaging, and has all tags intact. Please ensure the product is in the same condition as when you received it.
Can I return the product directly to the delivery person if I don’t like it?
No, returns must be initiated through the app or website only. This helps us track and process your return efficiently.
How do I get a refund to my bank account for Cash on Delivery returns?
When you initiate the return process, you will be asked to enter your bank account details. Refunds for COD returns are processed via NEFT (electronic bank transfer) to the account you provide.
When will my return order be picked up?
Once your return request is approved, the product will usually be picked up from your address within 2 to 5 working days, depending on your location and courier availability.
Will I get the shipping charges refunded when I return a product?
Yes, shipping charges are refunded if the return is due to product issues such as defects or wrong items. However, if you return a product voluntarily without any fault, the shipping charges may not be refunded.
Need More Help?
Can’t find the answer you’re looking for? We’re here to help. Reach out to our friendly support team anytime, and we’ll be happy to assist you with any questions or concerns.